Last Updated: 25 August 2026
By purchasing merchandise from The Consciousness AI project, you agree to the following terms, conditions, and policies. Our merchandise is provided as a way to support our open-source research team. We partner with third-party print-on-demand services to fulfill and ship your orders.
Who you are buying from
The Consciousness AI store is operated by:
AIFILMS LLC is the seller of record for every order. Our print partners manufacture and ship the goods, but your contract is with us, and we handle every refund, replacement and complaint. Buyers in the EU and Northern Ireland should also read the product safety page, which names the EU Responsible Person for product safety questions.
1. Returns, Exchanges & Refunds
All of our merchandise is custom-made to order through our print-on-demand partner network. Because products are uniquely printed specifically for you when you place an order, we cannot accept returns or offer exchanges for "buyer's remorse," or if you accidentally ordered the wrong size or color.
Please carefully review the sizing charts provided on the product pages before checking out to ensure the correct fit.
Damaged or Defective Items
We stand by the quality of our gear. If your item arrives damaged, has a manufacturing defect, or a printing error, please contact us at [email protected] within 30 days of product delivery. To expedite the process, please include:
- Your order number
- A clear, well-lit photograph showing the issue or defect
Upon verification, we will gladly arrange for a free replacement or a full refund to your original payment method. You do not need to ship the defective item back to us.
2. Fulfillment & Shipping Times
When you place an order, it goes directly to our print providers into production. Production times typically take 2-5 business days. Once produced, the item is shipped. Shipping times vary heavily based on the destination country.
Please note: All stated shipping times at checkout are estimates provided by the carriers and are not guaranteed delivery dates. We are not liable for delays caused by postal networks, extreme weather, or customs processing.
3. International Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, import taxes, or local VAT imposed by your country's government on arrival. Except where stated below, these charges are the responsibility of the customer. The Consciousness AI team is not responsible for paying these fees, nor for packages abandoned or returned because customs duties went unpaid.
Orders delivered into the European Union. Where the goods value is 150 EUR or less, our fulfilment partner clears customs under its own Import One Stop Shop registration and pays the import VAT, so you are not asked for VAT on delivery. A carrier may still charge its own handling fee, and orders above 150 EUR are cleared in the normal way with duties and taxes payable on arrival.
Product safety information for buyers in the EU and Northern Ireland, including the EU Responsible Person and the two year legal guarantee, is on the product safety page.
4. Order Cancellations & Modifications
Because orders are automatically routed to our print facilities for production shortly after payment is confirmed, the window to cancel or modify an order is extremely narrow (typically within a few hours). If you need to change a shipping address or cancel an order, email us immediately at [email protected]. If the item has already entered production or shipped, we will be unable to cancel or alter it.
5. Limitation of Liability
To the maximum extent permitted by applicable law, The Consciousness AI project, its team members, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the store; (b) any conduct or content of any third party on the store, including our print providers and shipping carriers.