Last Updated: 5 November 2026
By purchasing merchandise from The Consciousness AI project, you agree to the following terms, conditions, and policies. Our merchandise is provided as a way to support our open-source research team. We partner with third-party print-on-demand services to fulfill and ship your orders.
Who you are buying from
The Consciousness AI store is operated by:
AIFILMS LLC is the seller of record for every order. Our print partners manufacture and ship the goods, but your contract is with us, and we handle every refund, replacement and complaint. Buyers in the EU and Northern Ireland should also read the product safety page, which names the EU Responsible Person for product safety questions.
1. Returns, Exchanges & Refunds
Buyers in the European Union and the United Kingdom
You can withdraw from your purchase within 14 days of the day you, or someone you name, receive the item. You do not have to give a reason. To withdraw, send us a clear statement by email to [email protected], for example with the withdrawal form at the end of this page. We reply by email with the address to send the item to. Send the item back within 14 days of your withdrawal.
You pay the cost of sending the item back, including any customs duties, import taxes and carrier fees. Send it fully prepaid: a parcel that arrives with any charge to pay is refused and returned to you. We refund the price of the item and the standard shipping you paid within 14 days of receiving the item back or of receiving proof that you sent it, whichever is first. We refund to your original payment method, at no fee to you. If the item was worn, washed or damaged beyond what is needed to check its size, colour and print, we can reduce the refund by the loss in value.
Buyers in the United States and other countries
Each item is printed on order, so we do not accept returns or exchanges for a change of mind, or for a wrong size or colour. Please check the size chart on the product page before you order.
Damaged or Defective Items
We stand by the quality of our gear. If your item arrives damaged, has a manufacturing defect, or a printing error, please contact us at [email protected] within 30 days of product delivery. To expedite the process, please include:
- Your order number
- A clear, well-lit photograph showing the issue or defect
Upon verification, we will gladly arrange for a free replacement or a full refund to your original payment method. You do not need to ship the defective item back to us. This applies in every country. Buyers in the EU and the UK also keep their legal guarantee of two years for goods that do not conform.
2. Fulfillment & Shipping Times
We check every order by hand before it goes to our print providers, normally within two business days of payment. Production times typically take 2-5 business days. Once produced, the item is shipped. Shipping times vary heavily based on the destination country.
Please note: All stated shipping times at checkout are estimates provided by the carriers and are not guaranteed delivery dates. We are not liable for delays caused by postal networks, extreme weather, or customs processing.
3. International Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, import taxes, or local VAT imposed by your country's government on arrival. Except where stated below, these charges are the responsibility of the customer. The Consciousness AI team is not responsible for paying these fees, nor for packages abandoned or returned because customs duties went unpaid.
Orders delivered into the European Union. Where the goods value is 150 EUR or less, our fulfilment partner clears customs under its own Import One Stop Shop registration and pays the import VAT, so you are not asked for VAT on delivery. A carrier may still charge its own handling fee, and orders above 150 EUR are cleared in the normal way with duties and taxes payable on arrival.
Product safety information for buyers in the EU and Northern Ireland, including the EU Responsible Person and the two year legal guarantee, is on the product safety page.
4. Order Processing, Cancellations & Changes
We check every order by hand before it goes to production, normally within two business days of payment. Production then takes 2 to 5 business days, and the item ships after that. If we cannot ship your order within 30 days of payment, we tell you by email and you can cancel it for a full refund.
To cancel an order or change its shipping address, email [email protected] as soon as possible. Before the order goes to production, we cancel it with a full refund. After that, buyers in the EU and the UK can still withdraw as described in section 1.
5. Limitation of Liability
To the maximum extent permitted by applicable law, The Consciousness AI project, its team members, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the store; (b) any conduct or content of any third party on the store, including our print providers and shipping carriers.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract. Buyers in the EU and the UK.)
To: AIFILMS LLC, 30 North Gould Street, Sheridan, WY 82801, United States, [email protected]
I hereby give notice that I withdraw from my contract of sale of the following goods:
- Ordered on / received on:
- Order number:
- Name:
- Address:
- Date: